RETURNS & ALTERATIONS POLICY
At Biolabrentwood, we take pride in delivering quality fashion made with care. We understand that fit matters, which is why we’re happy to offer free alterations within one month of dispatch.
Alterations
If your order needs adjustments for the perfect fit, we’ve got you covered. We offer alterations within 30 days of dispatch on eligible items. To request an alteration, please email us at [email protected] with your order details and the changes needed. We’ll guide you on the next steps.
Please note:
-
Items must be unworn, unwashed, and in their original condition with tags attached.
-
Customer covers return shipping for alteration services.
-
Altered items are not eligible for further adjustments.
No Refunds or Exchanges
Due to the nature of our products and our commitment to quality control, we do not offer refunds or exchanges.
We encourage you to review sizing and product details carefully before placing your order. If you need support choosing the right size or style, don’t hesitate to reach out before purchasing.
Damages or Incorrect Orders
If your item arrives damaged or if you receive the wrong item, please contact us immediately at [email protected]. We’ll make it right.
Thank you for choosing Biolabrentwood.